Customer Testimonials
We don’t ask for reviews from happy customers and ignore the unhappy ones. We ask every customer for honest feedback after every job, post the responses without editing for grammar or removing the parts that sting, and we read them out loud at our Monday morning crew meeting. That’s how a small shop gets better.
Below are reviews from homeowners and businesses across Salt Lake County, organized by the city they live in and the work we did. If you’d like to leave one of your own after a recent service call, you can do so on our Google Business Profile, our Facebook page, or by emailing us at info@aegisheatingandair.xyz.
West Valley City
“Our 22-year-old furnace gave out two days before Christmas. I called four contractors that morning and Aegis was the only one who actually picked up the phone. Travis was at the house by 1pm with a quote, the new Lennox was installed by Saturday afternoon, and they hauled away the old unit and cleaned up the basement before they left. The quote on Tuesday matched the invoice on Saturday to the dollar — no surprise add-ons, no ‘we found something extra in the wall.’ First HVAC contractor I’ve worked with that didn’t make me feel like I was about to get sold something I didn’t need.”— James R., West Valley City
Service: Furnace replacement, Lennox SLP99V install
Technician: Travis Hollings
“We had a Trane condenser go out mid-August. Aegis sent Mike out the same afternoon. He spent 40 minutes diagnosing before he gave us the news — capacitor and contactor were fine, the compressor itself had failed. He walked us through the repair-vs-replace math right there in the driveway and didn’t pressure us either way. Ended up replacing the system because it made sense on paper. New unit’s been running for two summers now without a single service call.”— Daniel M., West Valley City
Service: AC replacement after compressor failure
Technician: Mike Reyes
Kearns
“Patrick himself came out to look at our older home before we signed on a furnace replacement. He measured the existing return drop, ran a load calc on his laptop right there at the kitchen table, and told us the contractor who’d quoted us the week before had spec’d a unit that was a full ton oversized for our square footage. We went with Aegis because of that conversation. The smaller, two-stage unit runs longer and the bedrooms upstairs are finally getting heat for the first time since we moved in.”— Rebecca T., Kearns
Service: Furnace replacement with Manual J sizing
Technician: Patrick Dugger and Travis Hollings
“Aegis has done our seasonal maintenance for three years running. Same technician comes out every spring and fall — Dani — which I appreciate because she remembers what we did last visit. She showed me how to check the condensate line myself between visits, which other companies would never do because there’s nothing in it for them. Honest people, fair pricing, no upsell pressure.”— Michelle C., Kearns
Service: Annual maintenance plan
Technician: Dani Alvarez
Magna
“Our AC died on the hottest weekend of July. House was 86 degrees by the time Aegis arrived Saturday morning. Jordan diagnosed a refrigerant leak at a poorly flared connection from the previous contractor’s install — found it in under 20 minutes with electronic leak detection. Repaired the flare, evacuated, recharged by superheat, and we were back at 72 by mid-afternoon. He showed me the leak point with the soap bubbles before he fixed it. I knew exactly what I was paying for.”— Tyler B., Magna
Service: Refrigerant leak repair and recharge
Technician: Jordan Whitmer
“We added a Mitsubishi Hyper-Heat heat pump to pair with our existing gas furnace last spring. Patrick walked us through the dual-fuel logic — when the heat pump runs, when the furnace kicks in, what the breakeven temperature actually is for our electricity vs gas rates. Power bill dropped roughly 30% on the shoulder seasons. The install itself was clean — lineset run inside the wall cavity, not slapped across the siding.”— Eric H., Magna
Service: Dual-fuel Mitsubishi Hyper-Heat install
Technician: Patrick Dugger
Taylorsville
“Called Aegis for a second opinion after another company quoted me $14,000 for a ‘mandatory’ full system replacement. Mike came out, measured static pressure, ran combustion analysis on the furnace, checked refrigerant charge on the AC — everything was within spec. The real issue was a stuck reversing valve on the heat pump, a $480 repair. He fixed it that afternoon. Saved me from a $14k mistake.”— Laura S., Taylorsville
Service: Second-opinion diagnostic, reversing valve replacement
Technician: Mike Reyes
“Travis and Cole did a ductless mini-split install in our finished basement and addition last fall. Three indoor heads, single outdoor unit. The lineset routing was the part I was worried about — every other quote I got involved running it across the exterior wall. Aegis chased it through the interior and you can’t see a thing from outside. The work was done in two days and they swept the basement before they left.”— Anthony P., Taylorsville
Service: Mitsubishi multi-zone ductless install
Technicians: Travis Hollings and Cole Bennett
West Jordan
“New construction install on our build. Aegis ran the full load calc, sized the equipment off the actual envelope numbers instead of square footage, and installed a two-stage Bryant furnace with a dual-fuel heat pump. The first winter in the house I noticed the system never short-cycles like our last house did — runs long and slow, holds the temperature within a degree. Whatever they did at the install, it works.”— Kevin D., West Jordan
Service: New construction HVAC, dual-fuel install
Technician: Travis Hollings
“Furnace stopped working at 11pm in January. Called the after-hours line, expecting voicemail, and Rachel picked up. Mike was at the house by 7am the next morning with a replacement inducer motor on the truck. Done by 9am. I keep his number in my phone now.”— Sarah L., West Jordan
Service: Emergency furnace repair, inducer motor replacement
Technician: Mike Reyes
Salt Lake City
“We live in a 1928 bungalow in the Avenues with no existing ductwork. Three other contractors told us we’d have to gut ceilings to retrofit a forced-air system. Aegis spec’d a Daikin ductless multi-zone instead — four indoor heads, one outdoor unit on a wall bracket so it clears the side yard. Jordan and Cole did the install in three days. House heats and cools evenly for the first time since we bought it in 2014.”— Natalie W., The Avenues, Salt Lake City
Service: Daikin Aurora ductless multi-zone install
Technicians: Jordan Whitmer and Cole Bennett
“Sugar House bungalow, 1947 furnace finally retired. Aegis quoted us a Carrier Infinity 98% condensing unit with a direct-vent assembly run through the rim joist. The flue clearances to the bedroom window had been wrong on the old install for 30 years apparently — Patrick caught it during the walkthrough and re-routed the new vent to meet code. Combustion analysis at commissioning showed 0 ppm CO. Honest contractor, careful work.”— Brian K., Sugar House, Salt Lake City
Service: Carrier Infinity furnace install with venting correction
Technician: Patrick Dugger
Commercial
“We had a rooftop unit fail on a 95-degree Friday in July. Customers were leaving the restaurant. Aegis had a crane on site Saturday morning, the new Carrier package unit set by noon, and we were back open for dinner service. Travis coordinated with our landlord on the curb adapter fabrication since the new unit’s footprint didn’t match the old one. Best contractor experience we’ve had in 12 years of running this location.”— Maria L., Red Mesa Grill, West Valley City
Service: Emergency rooftop unit replacement, weekend crane set
Technician: Travis Hollings, with Patrick on commissioning
“Aegis has handled our office’s HVAC service contract for four years now. Three rooftop units, two package units in the back of the building, all on a quarterly maintenance schedule. They show up when they say they will, they email photos of every visit, and they catch issues before they become breakdowns. Last year they flagged a leaking economizer actuator at the spring visit that would have failed in July — fixed it for a fraction of what an emergency call would have cost us.”— Horizon Medical Group Facilities Manager, Taylorsville
Service: Quarterly commercial maintenance contract
Technician: Mike Reyes
Where Our Reviews Live Online
Most of our reviews are posted by customers on third-party platforms, not on this page. If you’d like to see verified reviews from people who actually paid for our service, here are the places to look:
- Google Business Profile — Aegis Heating and Air on Google Maps
- Facebook — Aegis Heating and Air Facebook page
- YouTube — Project videos and customer walkthroughs
- BBB — Better Business Bureau profile
- Angi — Aegis Heating and Air on Angi