Contact Aegis Heating and Air

The fastest way to reach us is the phone. Patrick or one of our office staff — Rachel or Marisol — answers calls during business hours, and the emergency line is monitored after hours, on Sundays, and on holidays. We’re a small, locally owned shop, so when you call you’re talking to someone who actually knows your job, not a regional dispatcher routing tickets from another state.

Call Us

(385) 250-0687

Available Monday through Saturday, 9:00 AM to 5:00 PM. Emergency line monitored 24/7 for no-heat, no-cool, suspected gas leak, or HVAC water leak emergencies.

Email Us

info@aegisheatingandair.xyz

Best for non-urgent questions, quote requests, financing applications, warranty registration questions, or sending photos of a system you’d like us to look at before we visit. Email is checked throughout the business day — typical response time is under 4 hours during office hours, next business day for messages received after hours.

Visit Our Office

Our office is open to walk-ins during business hours. If you’d like to drop off paperwork, discuss a project in person, or have us look at a part you’ve brought from your existing system, come on by. For technician consultations on larger installs, we recommend scheduling so we can pull the right person off the schedule to meet with you.

Get directions on Google Maps →

What to Expect When You Call

We don’t put you through a phone tree. The person who picks up the phone can answer most questions on the spot and book you on the schedule before you hang up. For service calls, we’ll ask a handful of questions to make sure we send the right technician with the right parts:

• What’s the equipment doing — or not doing? (“No heat,” “blowing warm air on cooling,” “loud noise from the outdoor unit,” etc.)
• How old is the system, and what brand is it? If you don’t know, the data plate on the equipment will tell us.
• Where are you located? So we can match you with the closest available technician.
• Is this an emergency? No heat in sub-freezing weather, no AC in extreme heat, suspected gas smell, or water leaking from HVAC equipment gets prioritized over routine service.

If we can troubleshoot the issue over the phone without sending a technician, we will. Sometimes the answer is “check that the thermostat batteries aren’t dead” or “the breaker in your panel labeled ‘air handler’ has tripped” — and we’d rather save you a service call than pad our schedule.

Emergency Service

True HVAC emergencies in our climate fall into a few categories:

• No heat during sub-freezing weather — pipe-freeze risk and immediate occupant safety concern
• No AC during extreme heat — particularly for households with elderly residents, infants, or anyone medically vulnerable to heat
• Suspected gas leak — call your gas utility first (Dominion Energy: 800-323-5517), then call us once the leak is isolated
• Water leaking from HVAC equipment — condensate overflow, evaporator coil leak, or burst lineset insulation can cause significant property damage if not addressed quickly
• Carbon monoxide alarm activation — exit the home, ventilate, call 911 or your gas utility, then call us once the home is safe to enter

For genuine emergencies after hours, call (385) 250-0687 and the emergency line will route to the on-call technician. Same-day arrival on the vast majority of after-hours emergency calls; typical response under 2 hours during business hours.

Request a Free Estimate

If you’re considering a new system, a major upgrade, or want a second opinion on a quote you’ve received elsewhere, we’d be glad to come out for a free in-home estimate. Estimates include a Manual J load calculation, measurement of existing equipment and ductwork, and a written quote with line items — usually emailed to you within 24 hours of the visit.

Call (385) 250-0687 or email info@aegisheatingandair.xyz to schedule. Estimates typically take 45–60 minutes on-site for a residential project; longer for commercial work or unusual situations.

Financing Applications

Financing applications can be started by phone, email, or in our office. Rachel handles financing paperwork and walks you through options — 0% interest promotional periods on approved credit and longer-term fixed-rate plans for larger projects. See our financing page for details, or ask Rachel any specific questions when you call.

Service Area

We serve all of Salt Lake County. Our office at 4454 Manhattan Ct in West Valley City puts us within roughly 30 minutes of any home or business inside the county line. Primary service areas include:

• West Valley City — our home base
• Kearns
• Magna
• Taylorsville
• West Jordan
• Salt Lake City

We also serve surrounding communities along the Wasatch Front on a case-by-case basis — call to confirm coverage for your address.

Office Hours

• Monday – Saturday: 9:00 AM – 5:00 PM
• Sunday: Closed (emergency line monitored)
• Holidays: Closed (emergency line monitored)

Follow Aegis Heating and Air

We post project photos, seasonal HVAC tips, and behind-the-scenes shots of our crew at work. Follow along — and if you’ve had a positive experience with Aegis, leaving a review on any of these platforms helps other Salt Lake County homeowners find us.

• Google Business Profile: Leave a Google review
• Facebook: facebook.com/Aegis-Heating-and-Air
• LinkedIn: linkedin.com/company/aegis-heating-and-air
• YouTube: @AegisHeating2
• Pinterest: pinterest.com/AegisHeatingandAir
• TikTok: @aegisheatingandair
• Reddit: u/aegisHeating

Frequently Asked Questions

What’s the fastest way to reach Aegis Heating and Air?

Phone is fastest: (385) 250-0687 during business hours, with the same number routing to our emergency line after hours, on Sundays, and on holidays. Email at info@aegisheatingandair.xyz is best for non-urgent questions, with typical response under 4 hours during office hours.

Do I need an appointment to visit your office?

No. Walk-ins are welcome during business hours (Monday–Saturday, 9 AM–5 PM) at 4454 Manhattan Ct in West Valley City. For technician consultations on larger installs, we recommend scheduling so we can pull the right person off the field schedule for your visit.

What counts as an HVAC emergency?

No heat during sub-freezing weather, no AC during extreme heat (particularly for vulnerable household members), suspected gas leak, water leaking from HVAC equipment, and carbon monoxide alarm activation. For gas leaks, call Dominion Energy at 800-323-5517 first; for CO alarms, exit the home, ventilate, call 911 if needed, then call us.

How quickly will someone respond to my message or call?

Phone calls during business hours are answered live or returned within the hour. After-hours emergency calls route to the on-call technician for same-day response on genuine emergencies. Emails and contact form submissions receive responses within 4 hours during the business day, or first thing the next business morning if received after hours.

Do you serve my city?

If you’re in Salt Lake County, almost certainly yes. We’re based in West Valley City and routinely serve Kearns, Magna, Taylorsville, West Jordan, and Salt Lake City within roughly 30 minutes of our office. We also serve surrounding communities on the Wasatch Front on a case-by-case basis — call (385) 250-0687 to confirm coverage for your specific address.

About Aegis Heating and Air

Locally owned HVAC contractor based in West Valley City, serving all of Salt Lake County since 2017. Utah S350 Mechanical Contractor license #11234567-5501. Licensed, insured, and NATE-certified.

• Phone: (385) 250-0687
• Email: info@aegisheatingandair.xyz
• Address: 4454 Manhattan Ct, West Valley City, UT 84120