Privacy Policy

Effective Date: January 1, 2026
Last Updated: May 1, 2026

Aegis Heating and Air (“Aegis,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website at aegisheatingandair.xyz, contact us by phone or email, submit forms on our website, apply for financing through our lender partners, or schedule HVAC services with us.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website or provide us with personal information.

1. Information We Collect

Information You Provide Directly

We collect personal information you provide when you:

Contact us by phone, email, or our website contact form — including your name, phone number, email address, service address, and the details of your inquiry
Request a free estimate or schedule a service call — including the above plus information about your HVAC equipment, home characteristics, and service needs
Apply for financing through our lender partners — including financial information collected and processed directly by the lender (Aegis does not retain Social Security numbers or full financial application data)
Receive service or installation from us — including service history, equipment details, work performed, photos of the installation, and payment information
Subscribe to email communications — including your email address and any preferences you provide
Leave a review or testimonial — including your name (or initials), city, the review content, and any photos you choose to share

Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect certain technical information, including:

Device and browser information — IP address, browser type, operating system, device identifiers
Usage data — pages visited, time spent on pages, referring website, search terms that led you to our site
Cookies and similar technologies — small data files stored on your device that help us remember your preferences and understand how the site is used (see Section 5 below)
Approximate location — derived from your IP address, used to help us understand where our website visitors are located

Information from Third Parties

We may receive information about you from third parties, including:

Our lender partners — limited information about whether your financing application was approved (we do not receive full credit reports or detailed financial information)
Equipment manufacturers — warranty registration confirmations and product information related to systems we install in your home
Utility companies — rebate processing confirmations for Rocky Mountain Power Wattsmart and Dominion Energy Therm-Wise programs we file on your behalf
Review platforms — public reviews you leave on Google Business Profile, Facebook, or other public platforms
Advertising and analytics partners — aggregated data about ad performance and website traffic

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Provide HVAC services — scheduling, dispatching technicians, performing work, processing payments, and managing warranty and maintenance records
Respond to inquiries — answering questions submitted by phone, email, or contact form
Process financing applications — securely transmitting your information to our lender partners and following up on application status
File rebates and warranties on your behalf — submitting paperwork to utility companies and manufacturers
Send service reminders and follow-ups — including seasonal maintenance reminders and post-service follow-up communications
Improve our services and website — analyzing how customers interact with our site and our service process
Marketing communications — sending information about services, promotions, and seasonal offers (you can opt out at any time)
Legal and safety compliance — meeting legal obligations, enforcing our terms of service, responding to legal requests, and protecting the rights and safety of Aegis, our employees, and our customers

3. How We Share Your Information

We do not sell your personal information to third parties. We share information only as described below:

Service Providers

We share information with third-party service providers who help us operate our business, including:

Lender partners — Synchrony Bank, Service Finance Company, or other lenders we partner with for financing applications you initiate
Payment processors — Stripe and Square for credit card, debit card, and ACH transactions
Equipment manufacturers — for warranty registration on systems we install
Utility companies — for rebate filing on your behalf (Rocky Mountain Power, Dominion Energy)
Website hosting, email, and analytics providers — Google Analytics 4 (website analytics), Google Workspace (email and calendar), WP Engine (website hosting), Mailchimp (email marketing)
Dispatch and field service software — Housecall Pro for scheduling, dispatch, customer records, invoicing, and post-job follow-up
Accounting and bookkeeping — QuickBooks Online for accounting and payroll, with bookkeeping support from a local CPA firm under a confidentiality agreement

These service providers are contractually obligated to use your information only for the purposes for which we share it with them.

Legal Requirements

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:

Comply with a legal obligation, subpoena, court order, or government request
Protect and defend the rights or property of Aegis Heating and Air
Prevent or investigate possible wrongdoing
Protect the personal safety of customers, employees, or the public

Business Transfers

If Aegis Heating and Air is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information for any other purpose with your consent — for example, sharing project photos on social media with your permission, or connecting prospective customers with you as a reference if you’ve agreed.

4. Your Privacy Rights (Utah Consumer Privacy Act)

Utah residents have rights under the Utah Consumer Privacy Act (UCPA), effective December 31, 2023. These rights include:

Right to know — confirm whether we are processing your personal data and access that data
Right to delete — request deletion of personal data you provided to us
Right to data portability — receive a copy of your personal data in a portable format
Right to opt out — opt out of the sale of personal data or targeted advertising based on your data

To exercise these rights, contact us at info@aegisheatingandair.xyz or (385) 250-0687. We will respond within 45 days, with one possible 45-day extension if needed and if we notify you of the extension. There is no fee to exercise these rights once per year; additional requests may incur a reasonable administrative fee.

If we deny your request, you may appeal by replying to our denial notice. We will respond to your appeal within 60 days.

Residents of other states with comprehensive privacy laws (California, Colorado, Connecticut, Virginia, and others) have similar rights under their respective state laws. Contact us using the same methods above and we will honor applicable state-law rights to the extent required.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. We use the following types of cookies:

Strictly necessary cookies — required for the website to function properly (e.g., session management, security)
Analytics cookies — help us understand how visitors use our website, primarily through Google Analytics 4
Functional cookies — remember your preferences and improve your experience on the site
Advertising cookies — Google Ads remarketing tag and Meta Pixel (Facebook/Instagram), used to show our ads to website visitors who have previously expressed interest in our services

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are being set. Disabling cookies may affect how parts of our website function.

For information on Google Analytics opt-out, visit tools.google.com/dlpage/gaoptout. To opt out of Meta advertising, adjust your settings at facebook.com/settings/?tab=ads.

Do Not Track signals: Our website does not currently respond to Do Not Track browser signals because no universal standard for honoring those signals has been established.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include encrypted connections (HTTPS) on our website, access controls limiting which employees can view customer data, and secure transmission of financing applications directly to lender portals.

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If we become aware of a data breach affecting your personal information, we will notify you and applicable authorities as required by Utah law and other applicable laws.

7. Data Retention

We retain personal information only as long as needed to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:

Service and installation records: Retained for the life of the equipment plus 7 years, to support warranty claims and tax records
Payment records: Retained for 7 years as required by tax and financial recordkeeping rules
Contact form submissions: Retained for 2 years from the date of submission, or longer if you become a customer
Email marketing subscribers: Retained until you unsubscribe, after which we retain only the minimum necessary to honor your opt-out (your email on a suppression list)
Website analytics data: Aggregated and retained per Google Analytics default retention settings

When information is no longer needed, we securely delete or anonymize it.

8. Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete it. If you believe we have collected such information, please contact us at info@aegisheatingandair.xyz.

9. Text Message Communications (SMS/MMS)

If you provide your phone number to us and opt in, we may send text messages related to appointment confirmations, technician en-route notifications, service follow-ups, and occasional promotional offers. Message and data rates may apply. Message frequency varies based on your service activity.

You can opt out of text messages at any time by replying STOP to any message we send. You can also request help by replying HELP. We will not share your phone number with third parties for their marketing purposes.

10. Third-Party Links

Our website may contain links to third-party websites (lender application portals, manufacturer warranty pages, utility rebate forms, our social media profiles). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any third-party site you visit.

11. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, and share
The right to delete personal information we have collected
The right to correct inaccurate personal information
The right to limit use of sensitive personal information
The right to opt out of the sale or sharing of personal information (we do not sell personal information)
The right to non-discrimination for exercising these rights

To exercise these rights, contact us using the methods in Section 4. Note that our primary service area is Utah; if you are a California resident and a customer of ours, contact us and we will honor CCPA/CPRA requests as applicable.

12. International Visitors

Our website is intended for users located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice (such as an email or a notice on our website). Your continued use of our website or services after the effective date of the updated policy constitutes acceptance of the updated terms.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Mail: Aegis Heating and Air, Attn: Privacy Officer (Patrick Dugger), 4454 Manhattan Ct, West Valley City, UT 84120
Email: info@aegisheatingandair.xyz
Phone: (385) 250-0687

For privacy-related questions specifically, please use the subject line “Privacy Inquiry” when emailing so we can route your message appropriately.

About Aegis Heating and Air

Locally owned HVAC contractor based in West Valley City, serving all of Salt Lake County since 2017. Utah S350 Mechanical Contractor license #11234567-5501.

Phone: (385) 250-0687
Email: info@aegisheatingandair.xyz
Address: 4454 Manhattan Ct, West Valley City, UT 84120

Office Hours

Monday – Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
Holidays: Closed (emergency line monitored)